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www.cornard.info |
The Great Cornard Information Website |
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CAB Advice |
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Page updated - 02 December 2007 |
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Sudbury & District Citizens Advice Bureau |
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November 2007 CHRISTMAS IS COMING I am looking at the calendar as I write this and see the clock is starting to tick in the countdown towards Christmas. For some it can be a very special time – families come together, presents are given and received, and for some, a little time away from work can be a well-earned rest. Unfortunately for others, the time can bring worry, and the extra stresses and strains of debt.
Looking around our local shops it can be so tempting to spend more than you have budgeted for when trying to choose that all important present for Auntie Mabel, or trying to get the must have toys that your children have been asking for, compounded by numerous adverts on the television. I have a three year old son who can be heard saying “I want that” when he sees something else that catches his imagination – little does he know he’ll be asked to name just three presents that he would like Father Christmas to bring, in a bid to curb his quest for the all singing all dancing new battery powered plastic toy that represents the fashionable toy of the season.
Setting yourself a budget for Christmas is a very hard thing to do, but can save you so much in the long run. I’m trying to put a bit more thought into gifts this year rather than cash, so some of my friends and family may well be issued a gift promise instead of a wrapped present – five hours ironing or gardening for example which could make a relative or friend very happy, especially if they have been finding it hard to keep up with things – the ideas are endless.
And what happens when the gift you choose for someone isn’t quite what he or she wanted, and they would like you to exchange it for something else? Shops are not required by law to let you bring unwanted items back, and even shops which will normally allow you to do this, might not do it for items bought in a pre-Christmas sale, so best to check first. However, it is worth going back to the shop to ask if they will take it back anyway. If there is something wrong with an item, then of course you have the right to take it back and this applies whether you buy something in a sale or at any other time. Depending on circumstances you may be able to get a full refund, some of your money back, repair or replacement, or you may choose a credit note or voucher. However, it’s best to check the shop’s policy before making your purchase. If you buy something as a gift you are unsure about, ask if you can return it if the person doesn’t like it. If they agree, ask them to write their name on the receipt and speak to them if you go back to the shop.
If you need advice, our website is www.sudburycab.org.uk and our client help-line phone number is (01787) 374671.
Click this Citizens Advice Bureau hyperlink to access the CAB page on this website.
Ann Furlonger – Bureau Manager Sudbury & District CAB - 16 Oct 2007
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